Access and use of the online store services requires prior acceptance of these conditions and privacy. Lambada may modify these conditions whenever it deems necessary, by publishing the new conditions on the Website. It is the user's responsibility to know the Conditions of Use before accessing the products and services on the Website; If you do not agree with them, we ask you not to access or use the store's services.

Lambada is the sole owner of the online store, all its content and graphic image of the Web, reserving the relevant legal actions that may apply against people who make imitations or unfair uses of them. It retains intellectual property over it under the protection of article 12 and Title VIII of Book II of the Intellectual Property Law.

The use of links to our store from pages that support or advocate any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is prohibited.

In no case can it be understood that the links to our store used on other websites or stores imply relations with Lambada.

USERS

As a user of our store, you agree to make responsible use of the content and services offered in our online store and not to use them for illegal or bad faith activities.

It is prohibited to make abusive use of our online store, such as massive purchases for later return, generating expenses for us.

It is also prohibited to introduce viruses or any modification to the system, attack the image of Lambada and attack the intellectual property of our online store, its images and videos.

The violation of any of these rules entitles Lambada to immediately terminate you as a user or subscriber of the Website.

PAYMENT METHODS:

The payment methods accepted in the online store are:

1. Credit or debit card.
2. PayPal.

DELIVERY TIMES AND SHIPPING METHODS:

Our shipping method is through the parcel company.

We ship to Spain and mainland Portugal, to the Balearic Islands, Germany, Belgium, Denmark, France, Netherlands, Italy, Luxembourg, Monaco, Denmark, Austria, Slovenia, Finland, Greece, Hungary, Ireland, Liechtenstein, Norway, Poland, Czech Republic and Sweden.

Spain and Portugal:

The shipping cost is €6.99 for shipments of 1 to 3 items. €12.99 for shipments of 4 items. €20.99 for shipments of 5 to 10 garments, with delivery of 2-4 days working days for Spain and mainland Portugal and 4-6 working days for the Balearic Islands. This delivery period may be extended during periods such as Christmas, sales, Black Friday or other problems such as stock shortages. Orders placed after 5:00 p.m. will ship out the next business day.

*Delivery times include business days, they do not include Saturdays, Sundays or holidays (local or national).

*Your order may be canceled and refunded due to lack of stock, even when it has a delivery confirmation date.

*If the package is lost, we will send another one as soon as possible as long as we have stock, otherwise we will refund the order and shipping costs.

We will send you an email when your order is ready to be picked up by the parcel company.

Either the parcel company or we will send you an email and/or SMS with the tracking number when your order leaves our facilities. This email contains a link in case you need to specify another delivery date or modify the delivery address data.

If you made the purchase as a registered user, you can also track it by logging into your user account on our website.

To deliver your order, it is necessary that, at the time of delivery, you sign and provide your ID so that there are no incidents.

Rest of the countries:

Shipments to other countries have a delivery time of 6 to 8 business days with a cost of €19 to €49 depending on the number of products contained in the order.

EXCHANGES AND RETURNS POLICY

Returns are allowed within the first 15 calendar days following receipt of the order and the customer will be responsible for the costs. Returns will be made once the product is received in perfect condition and with the original labeling. In case of manufacturing defects or erroneous product, the period will be 1 day from receipt, prior communication to lambadaoficial@gmail.com. In these cases LAMBADA will replace the product at no cost to the customer. ACCESSORIES AND COMPLEMENTS ARE NON-RETURNABLE.

RETURNS

Spain and Portugal:

If you want to make a return, you can do so within 15 calendar days of receiving it, and you can do it in two ways:

1. You can send it to us yourself with the parcel company you prefer to the address of our warehouse: Calle Argensola 19/1º DCHA, Monzalbarba (Zaragoza) 50120 ESPAÑA. WE ARE ONLY AN ONLINE STORE. Don't forget to leave a note inside the box with the buyer's details of the order you are returning.
2. If you prefer, we can take care of picking up the package at your home for €6.99 . You just have to click on RETURN, complete your information, make the payment and in less than 24 business hours the parcel company will pick it up. We do not accept freight collect shipments under any circumstances. The parcel company will make a collection attempt if the customer is not at home at the time of collection. The customer is responsible for notifying the parcel company or Lambada through the following email lambadaoficial@gmail.com within the deadline. maximum of 14 business days from the return request created in the Online store.

Once you arrive at our facilities and we verify that all the items in your order are correct, you will receive an email indicating that your order has been refunded in the same payment method you placed it. Under no circumstances will a refund be made if the item is broken, dirty or amended. Shipping costs are the responsibility of the customer and will not be refunded.

You will see the amount reflected in your bank account within a period that varies between 3 and 14 days depending on the bank.

Rest of the countries:

If you want to return an item from any country other than Spain or Portugal, you can do so within a period of 15 calendar days from receipt. Send it to us with the courier company you prefer to the following address: Calle Argensola 19/1º DCHA, Monzalbarba (Zaragoza) 50120 ESPAÑA . Don't forget to leave a note inside the box with the buyer's details of the order you are returning. Once we receive the product, we will refund your money within 3-14 business days. We are not responsible for shipping or return costs.

SIZE CHANGE

This service is only available in Spain and Portugal.

If the size you ordered does not fit you and you want to change it for another size, just send us an email to: lambadaoficial@gmail.com indicating your order number, the size you need, the model and your telephone number. In less than 24 business hours we will contact you to manage the change. This service has a cost of €7.99 and is used to make quick size changes. It is only available if we have stock of the size you need.

This service includes the courier bringing you the size you need and at the same time picking up the size that does not fit you.

In this way we ensure that you have the correct size in 48/72 business hours without having to first return your order and then place another order with the time that this would entail.

PREPARING THE PACKAGE TO RETURN OR EXCHANGE:

Introduce the products with their original labeling in the same box that arrived or, failing that, one with the same characteristics. You do not have to add any information since the parcel company will label it when you pick it up.

Important : The name, surname, email and telephone number of the person making the return must be exactly the same as the person making the purchase.

CONTINUITY PRODUCTS:

These products are kept in stock from one season to the next and depending on the costs of raw materials and production, their prices may change upwards or downwards.

Depending on the raw materials and the suppliers' stock, these items may be eliminated by the company without prior notice.

CUSTOMER SERVICE

For any questions you can contact us at lambadaoficial@gmail.com.

Contact us with any questions or comments.

Our customer service team will assist you with whatever you need!

We will answer your questions as soon as possible from 9:30 a.m. to 8:00 p.m. from Monday to Thursday and on Fridays from 9:30 a.m. to 5:00 p.m.

We answer all emails in order of arrival, so you do not need to send more than one for the same subject.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase on www.lambadaoficial.com.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you navigate the Site, we collect information about the individual web pages or products you view, what websites or search terms refer you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information .

We collect device information using the following technologies:

• Cookies : These are data files that are placed on your device or computer and often include an anonymous unique identifier.
• Log files : Track actions that occur on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date and time stamps.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, such as your name, billing address, shipping address, payment information, including credit card numbers ( mention all payment types accepted ), email address and phone number. This is called Order Information .

When referring to Personal information In this Privacy Policy, we are talking about both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information we collect generally to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and sending you invoices and/or order confirmations).

Additionally, we use this Order Information to: communicate with you, screen our orders for possible risk or fraud, to (in line with the preferences you have shared with us) provide you with information or advertising related to our products or services.

We use the Device Information we collect to help us detect potential risks and fraud (in particular, your IP address) and generally to improve and optimize our site.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above.

We also use Google Analytics to help us understand how our customers use our online store.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to protect our rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.

Such as:

• Facebook
• Google
• instagram
• tiktok

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, please contact us.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above. .

Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for persons under 16 years of age.

CHANGES We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

If you have questions and/or need more information, do not hesitate to contact us.